Public policies & legal
Clear standards for confident learning.
Our public policy library explains how Achievers Training College works with learners, protects people, handles information and supports fair, meaningful achievement.
Website drafts — legal review required: these are substantial public-facing working drafts for ATC, not approved legal advice. Confirm marked business details such as exact response times, retention periods, named contacts, course-specific fees, third-party services and governing jurisdiction before publication or reliance.
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Policies by purpose.
Use the groups below to jump to the policy you need. Every document includes its owner, review information, full guidance and related policies.
01
Privacy, Cookies & Terms
The privacy information, cookies, terms and fee arrangements that shape your relationship with ATC online.
Privacy Policy
How ATC collects, uses, protects and retains personal information across the learner journey.
Cookie Policy
A plain-language explanation of the cookies this website uses today and how additional categories would work.
Terms & Conditions
The rules for using the ATC website, reading course information and submitting an enquiry or application.
Website Disclaimer
Important limits on the website information, course descriptions, external links and general guidance published by ATC.
Learner Terms & Conditions
The separate agreement for enrolment, learning engagement, assessment, payment, certification and learner responsibilities.
Refund & Cancellation Policy
How ATC handles deposits, instalments, missed payments, cancellation, withdrawal, transfers, deferrals and balances.
02
Learner Policies
Clear standards for learning, assessment, conduct, complaints and progression.
Complaints Policy
A fair route to raise a concern, seek resolution and escalate a complaint when needed.
Appeals Policy
How learners can challenge an assessment, feedback, quality or academic decision fairly.
Assessment Policy
The principles and methods ATC uses to make assessment fair, valid, reliable, authentic and sufficient.
Academic Integrity & AI Policy
The standards for authentic work, responsible referencing, collaboration and permitted use of generative AI.
Malpractice & Maladministration Policy
How ATC identifies, reports and investigates conduct or centre failures that could compromise standards.
Reasonable Adjustments Policy
How ATC removes avoidable barriers while preserving the competence and integrity of assessment.
Special Consideration Policy
How ATC responds when an unexpected event affects a learner during teaching or assessment.
Learner Code of Conduct
The respectful, safe and professional behaviours expected in every ATC learning environment.
03
Safeguarding & Inclusion
A safe, respectful and supportive learning environment for every learner.
Safeguarding Policy
How ATC helps prevent abuse, neglect and exploitation and responds when someone may be at risk.
Prevent Policy
ATC’s UK safeguarding approach to preventing radicalisation while protecting lawful discussion and freedom of expression.
Equality, Diversity & Inclusion Policy
ATC’s commitment to non-discrimination, accessibility, fair treatment and a learning community where people can belong.
Equal Opportunities Policy
How ATC aims to provide fair access, fair treatment and meaningful opportunity across learning, assessment and progression.
Learner Welfare Policy
The practical support, signposting and professional boundaries that help learners stay well and succeed.
Accessibility Statement
How ATC is working to make its website and learning experience clear, usable and inclusive.
04
Quality Policies
How online, blended, classroom and workplace learning is delivered responsibly and safely.
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